FAQ'sOur frequently asked questions database.
If you do not see the answer to your question below, please email us or start a Live Chat and we will try to assist.
How much should postage cost?
How does your test compare to the blood test?
My hair is dyed, will this affect the result?
How do I take a hair sample?
What's included in my test?
What if i'm not satisfied?
We pride ourselves on our 99.6% customers satisfaction rating. However, if you are not satisfied with any of our services, please contact us directly via email or live chat as soon as possible in order to assist you in resolving any issues.
My hair is very short, can you still complete the tests?
How much hair do I have to provide?
I have not purchase from the internet before, how can I be certain you will complete the test?
Why are your prices so low?
Is there anything additional to pay?
Can you complete the test on animals?
Where are the tests processed?
All tests are processed at our testing facility in the UK. Once the hair sample has been received at our testing facility you will receive your results within 7 working days.
How do I order intolerance testing from you?
Tests can be ordered online through this website using our secure checkout. If you have any questions please don’t hesitate to contact us via our live chat 24 hours a day Monday-Friday.
Can you do a test on my child?
We cannot test children under the age of six years old.