Sensitivities include all those reactions to food and non-food items that can activate a non-immune mediated response.

Instead they can be caused by not having the right enzymes you need to digest certain foods or a reaction to food additives or preservatives.

Find out more about food sensitivities.

The safest way to take a hair sample is to ask someone else to help you. Using your forefinger and thumb, gather 3 or 4 strands and slightly twist the hair together.

This will make cutting the hair sample much more accessible and keep all the hair strand in the same direction.

Try to cut the hair sample as close to the scalp as possible, using one cut. If you do not have anyone to help you, using a mirror may help ensure you avoid injury.

Find out more about how to take your hair sample.

If you have purchased a kit and not selected to Go Green and Save option at checkout, then you will receive a kit in the post. This is sent out to the address provided at the time of purchase, with tracked Royal Mail post. We will send your tracking via email.

If you have selected the Go Green and Save option, you will not receive anything in the post and instead you’ll receive an email to submit your details digitally online. If you need this resending, please reach out on LiveChat.

The hair sample does not have to be from the head, we can test hair from any part of the body, including leg, arm or chest.

The test is completed on the hair sample composition so that no hair processing will not affect the result. However, if you would like, you can provide hair from elsewhere on the body.

Children can complete a hair sensitivity test once they reach five years old due to their immune system changes and the importance of eating a varied diet.

Infants have not yet built up their tolerance levels to items, highlighting false positives in their test results.

However, it is up to the parents or guardians if they would still like to proceed knowing this.

If you’ve purchased one of the sensitivity tests, you will have to pay the postage cost back to the processing centre, which then sends the sample to the UK.

We try to keep our costs as low as possible (by not sending out physical hair testing kits) so that we can offer such a comprehensive test at the price offered.

Please ensure the correct postage amount has been paid as we are not liable for any extra charges.

Although the products can vary for different regions, we currently have an extensive range on offer. We have blood allergy and intolerance testing, hair sensitivity testing, urine sample liver function testing, vitamin D at-home blood testing, urine kidney testing and many more.

No, all of our health tests come with complete instructions so you can complete the tests at home quickly and easily. This means you can get a faster result with minimal fuss! Why not complete regular testing to understand your health entirely.

Yes, all the health tests we offer on our site are scientifically validated, easy-to-use, and delivered to your front door.

We recommend to our clients to complete health tests once or twice a year, as they are the fastest way to get easy-to-understand results that you can act on. Completing them frequently means you always understand how your health is doing and can amend your diet and lifestyle if things are not improving.

Ordering a test is simple if you follow our four simple steps.

1, order the best test for you securely online.

2, receive instructions and your test kit through email or the post (depending on the product chosen).

3, follow the instructions to take your sample.

4, receive your results and make positive changes. It’s that simple.

If you have returned your test to us, and the 5-7 working days have passed from us receiving your sample, which is confirmed by email, please use the test finder to track where it is.

We have strict lab protocols to ensure that we always return tests within this time frame, so maybe it’s gone to your junk mail, or we have reached out with an issue.

We are always available on 24/7 LiveChat to resend these tests to you or resolve any problems.

We pride ourselves on our 99.6% customer satisfaction rating.

However, if you are not satisfied with any of our services, please contact us directly via email or LiveChat as soon as possible to assist you in resolving any issues.